Deliver Service Excellence in 72 Hours

MMI offers mystery shopping in Qatar to boost KPIs and service quality. Bilingual dashboards + WhatsApp alerts. See results in 72 hours.

Real Results for Our Clients

9 out of 10 clients

say they are very happy with our services

3 out of 4 companies

see a clear difference within just 3 days

Only 2 days

to deliver your first action plan and WhatsApp alerts

100+ successful projects

with businesses across Qatar and the Middle East

Most industries see results within 3 days. some industries usually take 5–7 days because of operational complexity.

Why Choose MMI for Mystery Shopping in Qatar and GCC

Clear advantages that help your team move fast

AI-Integration Audit

We combine AI tools with expert auditors to give you precise KPI insights

72-Hour KPI-to-Training Cycle

From audit to clear actions in just 3 days

Bilingual Dashboards + WhatsApp Alerts

Clear insights in English & Arabic, with instant alerts

Local Presence, Regional Reach

Based in Qatar, serving the Middle East

Industries We Serve

Tailored audits and training for each environment

Hospitality (Hotels, Restaurants & Cafes)

Front desk & guest journey for hotels; table service, speed and hygiene for restaurants.

Retail

Sales approach, fitting rooms, returns and POS quality

Banking

Queue time, service compliance and product knowledge.

Healthcare

Patient journey, waiting time and counseling quality.

Luxury

High-touch service and clienteling that builds loyalty

Transportation

Ticketing, queue flow, cleanliness and staff behavior.

Delivery Apps & Online Shops

Order accuracy, speed, packaging and chat support quality

How We Work in 72 Hours

From mystery shopping/audit to action in three clear steps.

Day 1

Step 1 — Assess

We visit (mystery shopping/audit), measure your current KPIs, and capture real interactions.

Day 2

Step 2 — Analyze

AI-assisted insights with a bilingual dashboard

Day 3

Step 3 — Act

Action plan, quick training and WhatsApp alerts.